Was it something I said? Let us know why you are leaving...

Hi! I just wanted to reach out and ask how things were going.

I know you don’t plan to renew and your subscription will end soon.

I wanted to take the opportunity to ask for feedback and see why you wanted to leave or what didn’t work for you.

Feel free to reply and let me know. Maybe you need more time or need some assistance in how the system works or where to find the right information.

Let me know - I believe we can work it out and improve the service.

Thanks!